Terms & Conditions
These terms and conditions apply to the use of The Old Operating Theatre Museum & Herb Garret’s online shop (www.oldoperatingtheatre.com).
Please read through these terms and conditions carefully. You will be required to accept these terms and conditions in order to complete the ordering process on oldoperatingtheatre.com. If you do access the website, and / or place an order, by doing so you agree to be bound by the terms and conditions as set out below.
How to Order
All orders must be placed online through the website using the shopping cart facility provided. Please do not e-mail your card details. No responsibility can be taken for the security of your details if given this way.
Method of Payment
You can pay using Credit / Debit card. Your payment will be processed with Shopify Payments secure card processing. Payment is taken as soon as the order is received. We are unable to accept cheques, cash, postal, or telephone orders for website orders.
Orders will only be processed if you provide the card holder’s name as it is shown on the card together with the postcode that appears on the card statement. No responsibility can be taken by the Old Operating Theatre Museum & Herb Garret for incorrect or incomplete details submitted on the website.
Card fraud is illegal and perpetrators will be prosecuted.
Promotions
If you have received a promotional code via one of our email newsletters, this code can be used during checkout when buying from our online shop only unless otherwise stated.
Online shop promotional codes are not valid on Museum Tickets, Events Tickets, or Postage Costs.
The promotional code should be added during checkout. Our system will automatically deduct the appropriate amount from your order. One offer/code may be redeemed per transaction.
shop.oldoperatingtheatre.com reserves the right to refuse an attempt to redeem a promotional code, voucher or any other offer if misuse is suspected. For questions about a specific promotion please email shop@oldoperatingtheatre.com
Postage, Packing & Shipping
We offer worldwide shipping using UK Royal Mail. Shipping costs are calculated by weight and destination.
You will be able to select which shipping option you would like on the checkout page.
You will receive one email confirmation once your payment has been processed and a second email confirmation once your order has been dispatched. Delivery estimates are from the date you receive the second email.
Delivery
We aim to dispatch all orders within 3-5 working days. You will receive one email confirmation once at the time of ordering and a second email confirmation once your order has been dispatched. Delivery estimates are from the date you receive your second confirmation email stating your order has been dispatched.
- UK Express (1st Class) – 1-3 Working Days
- UK Standard (2nd Class) – 3-5 Working Days
- International Express & Tracked (Europe) - 3-5 Working Days
- International Express & Tracked (Worldwide) - 5-10 Working Days
- International Standard (Europe) - 5-7 Working Days
- International Standard (Worldwide) - 7-12 Working Days
Cancellation Policy
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide the right to customers to cancel their order at any time prior to delivery and up to fourteen (14) working days after receiving the goods, starting on the day after you receive the goods.
If you wish to cancel your order during the fourteen (14) day period please notify us by email at shop@oldoperatingtheatre.com.
If you have already received your goods, you must return the goods at your own cost, to the address below, within fourteen (14) working days of the cancellation date.
Refunds will be made within fourteen (14) days of the cancellation date, to the card which you originally used for the purchase.
Nothing in these conditions affects your statutory rights as a consumer.
Returns should be sent to the following address along with a letter stating the reason for the return:
The Old Operating Theatre Museum & Herb Garret
9a St. Thomas Street
London, UK
SE1 9RY
Returns Policy
The Old Operating Theatre Museum & Herb Garret team want you to enjoy your experience shopping with us, if you have any questions or concerns, please contact us at shop@oldoperatingtheatre.com and we will be happy to help.
If you are unhappy with your purchase, or it is damaged in transit, please write to us within fourteen (14) working days of receiving your goods, and return it to us at the address below, in its original condition within 14 days of receiving the item, unopened (with any seals and shrink-wrap intact) and we will issue you a full refund or replace it.
Items must be returned within 14 days of the cancellation date, unused, unopened (with any seals and shrink-wrap intact) and accompanied by a copy of the original order confirmation.
Items delivered to an overseas address must be returned within 30 days of the cancellation date, unused, unopened (with any seals and shrink-wrap intact) and accompanied by a copy of the original order confirmation.
Goods must be returned at your own cost and we would recommend that you return the goods by recorded delivery. We can only accept the return, and refund opened items if they are faulty.
Returns should be sent to the following address along with a letter stating the reason for the return:
The Old Operating Theatre Museum & Herb Garret
9a St. Thomas Street
London, UK
SE1 9RY
International Delivery & Customs
When ordering goods from shop.oldoperatingtheatre.com for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination.
Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary from country to country, so you should contact your local customs office for further information.
Additionally, please note that when ordering from shop.oldoperatingtheatre.com, you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the goods.
Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. Delivery times can be affected due to packages being inspected by customs.
Copyright & Intellectual Property
The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without the prior written permission of The Old Operating Theatre Museum & Herb Garret.
Exclusion of Liability
The information shown on this website is only for information purposes. The material on this website does not constitute advice and you should not rely on any material on this website to make any decision or take any action.
The Old Operating Theatre Museum does not make any warranty or representation as to the accuracy or fitness for purpose of any material on this website. In no event do we accept liability of any description, including liability for negligence (except for personal injury or death), for any damages or losses (including, without limitation, loss of business, revenue, profits, or consequential loss) whatsoever resulting from use of or inability to use this website.
The Old Operating Theatre Museum makes no warranty that this website is free from computer viruses or any other malicious or impairing computer program. The pages contained in this website may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for not doing so.
This website also contains links to and contains information from other websites which are not under the control of and are not maintained by The Old Operating Theatre Museum.
The Old Operating Theatre Museum is not responsible for the content of websites that are referenced or linked to from this website.