Delivery

We offer worldwide shipping using UK Royal Mail. Shipping costs are calculated by weight and destination. You will be able to select which shipping option you would like on the checkout page. 

All express shipping options are tracked. If you would like to be able to track your order, please make sure you select and pay for an express and tracked shipping option. 

We aim to ship all orders within 3-5 working days.

You will receive one email confirmation once at the time of ordering and a second email confirmation once your order has been dispatched.

Delivery estimates are from the date you receive the second email confirming your order has been dispatched. 

Last Order Dates for Delivery Before 25 December, 2023

These are the recommended last order dates for delivery before 25 December, but please note, due to increased seasonal demand on Royal Mail services, we cannot guarantee delivery. Please place orders as soon as possible to avoid disappointment.

  • UK Express & Tracked – Order by Tuesday, 19 December
  • UK Standard  – Order by Sunday, 17 December
  • International Express & Tracked - Order by Tuesday, 12 December
  • International Standard - Order by Wednesday, 6 December

*Our online shop will be closed from Wednesday, 20 December 2023 until Wednesday, 3 January 2024. No orders will be dispatched during this time.*

Delivery Times

We aim to dispatch all orders within 3-5 working days. You will receive one email confirmation once at the time of ordering and a second email confirmation once your order has been dispatched. Delivery estimates are from the date you receive your second confirmation email stating your order has been dispatched. 

  • UK Express & Tracked – 1-3 Working Days
  • UK Standard  – 3-5 Working Days
  • International Express & Tracked (Europe) - 3-5 Working Days
  • International Express & Tracked (Worldwide) - 5-10 Working Days
  • International Standard (Europe) - 5-7 Working Days
  • International Standard (Worldwide) - 7-12 Working Days

Packaging

We take great care to package each and every order safely, securely, and sustainably.

All of our bespoke items are wrapped in black tissue paper and sealed with an Old Operating Theatre Museum & Herb Garret sticker, and all our fragile items are wrapped with extra paper and cardboard for added protection.

Gifts

We include a free postcard with every online shop order. If your order is a gift being sent to someone else, you can include a note in the Special Instructions box at checkout of what you would like to have written on the postcard.